Receive a call and we are told "This is not covered since the technician used the word "fraying" on his report". The leg on one of the side chairs broke off. Does anyone know what exactly they do to your furniture when they say they professionally treat it to protect before it leaves the warehouse? Even send me the EXACT SAME denial notification Scam? Salesman said they would send someone out to clean any stain or replace the item if they couldn’t remove it. One tech comes out in October 2020, does not touch furniture tells me it is a foam problem. One such plan is Carnival’s “Cruise Vacation Protection.” This service is offered to every passenger during the booking process (it can be added later on, but it makes sense to buy as early as possible if you plan to purchase it). Its location on this page may change next time you visit. Care products: It is a huge scam and they won't fix anything. I do not hear back for 3 weeks. Woodworking plans here, which has been certified by the Furniture Builder for sustainable use of wood, is a collection of artisans specializing in creating rooms to go protection plan and furnishings for the home. . I've submitted two claims and both have been denied. These are not decorative stitches as these stitches hold the microfiber fabric to the cushion itself. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. So even though frame damage is covered as they said....they denied the claim because it has to be from an accident of how they define an accident. the couch is ripping at the seams across the top and has stains all over the couch. Rooms To Go has forever lost our business and we are letting everyone we know about our experience. I complain to Guardian, he made a visual diagnosis? Relieved, we wait on a call to see what steps to take next. How do I know I can trust these reviews about Guardian Protection Products, Inc? No problem, I have Guardian. A lot of their couches were on the firm side, that's not really my preference. The Warranty Contract states in Section 2, Letter H "The coming loose of stitching on seams is a covered cause of loss". even though its clearly … We received follow-up from our Star Furniture rep and they are truly trying to earn our business and referrals. According to them an accident would be if we were moving furniture around and it broke or basically if I held it up over my head and dropped it on the ground "on accident" MAYBE they would cover it but from the other reviews I read they will have another excuse as to why they cannot cover the damage. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. Guardian Protection. DO NOT BUY THE GOOF PROOF PROTECTION PLAN THAT BOB'S PUSHES--IT IS GOOD FOR NOTHING!!! READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Rooms To Go. Copyright © 1997-2021, Ripoff Report. This sticthing is holding fabric to the cushion! He and I never talked about the first tech guy's assessment. Do not purchase the "protection" plan. Rooms to go uses them and just deny it if they ask. The posting time indicated is Arizona local time. Sitting down on the chair and it collapsing is NOT an accident, and therefore not covered. You may be offered paint protection when you’re buying a new car. It may not be copied without the written permission of Ripoff Report. Delivered fast, right to your door. The whole thing is a scam. strict standards for business conduct. Best of luck with your issue. This report was posted on Ripoff Report on 07/07/2016 10:53 AM and is a permanent record located here: I proceded to explain what happened after he tried to clean the other chairs and they said they did not have any chairs left and I would have to get them professsionaly cleaned and they would reimburse me for $30! It's a huge waste of money! Rooms To Go Extended Warranty Is A Joke and A Waste of My Vauluable Time Houston, TX Nationwide. Unsubscribe at any time. If damage happens by accident, it's denied because it should have happened during normal usage. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Best place to shop online for quality home furniture for less. Extensive list of exclusions did not include slight breakage during moving. I did my claim and they didn’t cover my furniture. They read me the report they sent and say they are waiting for Guardian to send out work order. Furniture owned less than 5 years. Protect your indoor and/or outdoor furniture with a protection plan from Guardian. Unsubscribe easily. We do so and have to schedule an appointment to have a technician come view the concern. For more information about reviews on ConsumerAffairs.com please visit our Some friends of our loved the way of sectional looks and were going to buy the same thing ina  different color but we referred them to our Rep at Star Furniture where we were treated like actual customers instead of an ANNOYANCE. And why don't they show you the contract? Consumers love to do business with someone that can admit mistakes and state how they made improvements. Because the list of exclusions is longer than the list of what is covered. "The joint is loose? Don’t pay extra money to cover your furniture because at the end of the day that money went to the trash. I wish I would of looked at the reviews before throwing $200 away to Guardian Protection Products, INC. Rooms To Go sells low to moderate- and discount-priced furniture and accessories, either as individual items or as a complete room package. Stay away from this company and any protection they offer. If desired, you may have these stain(s)/damage(s) serviced by a licensed technician at your own expense." We are Guardian Protection security systems and offer only professionally installed and monitored security systems for homes and businesses. Rooms To Go has forever lost our business and we are letting everyone we know about our experience. How is this decorative stitching since it is neccessary to secure fabric to a cushion? See reviews below to learn more or submit your own review. I was pretty upset because I pay $200 for any rips, burns that would happen to my sofas for them not to cover my furniture. Thank you, you have successfully subscribed to our newsletter! He states "This is not fraying at all. I was on the phone with them and all they could said was that they can’t cover the rips on my sofa. ROOMS TO GO ForceField® FABRIC PROTECTION 3-YEAR LIMITED WARRANTY AND DISPUTE RESOLUTION/ARBITRATION AGREEMENT The Limited Warranty and Dispute Resolution/Arbitration Agreement below are binding agreements between you and the Rooms To Go affiliate making this sale, which is referred to as “RTG,” … Stay away!! Yelp, RipOff Report, Pissed Consumer are all hearing about this. Lawsuit alleges Rooms to Go sold deceptive protection plan. Enjoy low warehouse prices … Rooms to go uses them and just deny it if they ask. Their plans cover accidental damage, including rips, heat marks, glass breakage, dirt stains and more. Guardian offers furniture protection plans in addition to several furniture protection products for consumers. Who doesn’t fear the consequences of having their furnace conk out in winter. Second tech come almost two weeks later and views the same thing. However . Corporate Advocacy Program: How to repair your business reputation. Their furniture protection products do not contain bleach, other harsh chemicals and work safely on a variety of materials. I would have felt better about Guardian, had I not had to put in a claim. Woodworking plans here, which has been certified by the Furniture Builder for sustainable use of wood, is a collection of artisans specializing in creating rooms to go protection plan and furnishings for the home. We also have Guardian Furniture Care Products to keep your furniture protected and looking new. If you are thinking of signing up for a protection plan, you may be best to do it soon: past a certain age, your furnace may no longer be eligible for certain protection plans, or the protection plan may not cover all of the risks. Rooms to Go does claim to have a quick delivery system as well as the option for free shipping through UPS if buying accessories. Don't buy the protection plan from rooms to go! Some friends of our loved the way of sectional looks and were going to buy the same thing ina different color but we referred them to our Rep at Star Furniture where we were treated like actual customers instead of an … In other words any time someone submits a claim they conveniently create their own version of events to decline coverage. This is my first time paying $200 to protect my furniture. This company is continually updating and shifting in and out ne… A complete waste of money. But I was denied, due to their interpretation, or should I say, “wording”. Woodworking plans here, which has been certified by the Furniture Builder for sustainable use of wood, is a collection of artisans specializing in creating rooms to go protection plan and furnishings for the home. Had no time to read full list of exclusions at time of purchase. Their modern cabinets are so well regarded that they have been featured on the Houzz best of years. The report says "spring problem." Denied claim. Rooms To Go review from Houston, Texas rated 2.7/5.0 with 18 Comments: I bought the extended warranty. Bob's Discount Furniture is complicit in the fraud being perpetrated by Guardian. File your review. And in your opinion is this professional treatment worth the price for the protection plan? I wasted 2 hours today with a salesman who did nothing but sell me stories to … Our content is intended to be used for general information purposes only. You will want to repost this on the correct company’s site in hopes of receiving a response to your need. Not covered." Don't do it! Not once have we been contacted by Rooms TO Go and it feels as though spending several thousand dollars there means nothing to them. Affordable home furniture for sale from Rooms To Go. Purchased a chair and we had an accident where someone sat too much on the one side and the frame popped out. Its plans don’t cover illness or injury, only preventative care. Ripoff Report has an exclusive license to this report. They denied the claim saying I couldn’t specifically state what caused the damage. Don't waste your money for a warranty that will never be honored. I purchased a $5,000 couch from Rooms To Go through AcceptanceNow Financing in late November 2020. The warranty company agreed to send another technician out since we are told "The first technician was very new and may have made a mistake". Purchased a dining set. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. She also owned a living room set before and seemed to like how it lasted and the quality of the furniture as well. Huge mistake and I feel they were not being righteous by the consumer, in my case. WHAT A JOKE!!!! What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. It's in the contract, unfortunately the sales associates don't show you the contract, they only tell you how good the plan is. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! The company was founded in September 1990 by Jeffrey and Morty Seaman, when … Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. A link has directed you to this review. I can tell you... word gets out now. I just bought a new couch from Bobs and I was waiting to see if the Goof Proof would fix what happened to my chair so I will DEFINITELY NOT be buying the Goof Proof Protection on my new item and neither should you. . We’ll start sending you the news you need delivered straight to you. Mattress protection: As stated before, company is a fraud. This is the best way to manage and repair your business reputation. They have information for fabric, leather and wood furniture. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I just bought a blended leather furniture set at Rooms To Go and they sold me a leather protection plan. Rooms To Go should of been my first pick to buy furniture from the start. compare what the others cover, and you'll find that the Ritz/Wolf plan is the only one that actually covers the stuff that happens to cameras in the real world. I had a hole in my couch so I submitted a ticket and denied it for no good reason. Technician comes out and says almost immeadiately "This shouldn't be happening" and proceeds to try and repair with needle and thread!!! Here are some of the excuses they'll give you for not covering your claim. Me and the girlfriend went to rooms to go last night actually and tried a bunch of the furniture out. Based in Seffner, Florida, the company operates 226 stores in Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas, Virginia, and Puerto Rico. ConsumerAffairs is not a government agency. He does a complete inspection. Consumers want to see how a business took care of business. Now we are dealing with Jodi at the Warranty Company are we are being told that this is still not covered because it is "decorative stitching". There is thread coming undone at seams and the fabric is beginning to pull away from these seams. No fabric is fraying at all! This company never intends to pay on the warranty you purchased. People this company Guardian Protection Products is a SCAM. Rooms To Go is an American furniture store chain. Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". After a few minutes of him trying and failing he decides to write a report and tells us that this will be covered. Manufacturer warranties come … But Guardian is now saying he said something else. So I bought Furniture two years ago. Standard. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Or find a store near you: over 150 stores nationwide. The plaintiffs take issue with upholstery protection plans that Rooms To Go offers in conjunction with purchases of its furniture, at a cost of 10 percent of the furniture’s purchase price. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We explain what it is and if it’s worth buying FAQ. Make the call, Send the photos of sofa and they want a copy of my receipt that shows I bought the GPP even though they know my name etc. https://www.ripoffreport.com/reports/rooms-to-go/nationwide/rooms-to-go-extended-warranty-is-a-joke-and-a-waste-of-my-vauluable-time-houston-tx-nati-1315560. When I initially talked to them on the phone, I told them we thought maybe the Brad’s on my husband's jeans were causing the punctures that were turning into rips in our furniture. Guardian Protection Products was founded in 1977 and is owned by RPM International Inc., which produces specialty coatings and sealants. Today, December 5, 2020, Guardian denies me again saying that he (the new tech) reported foam problem. https://www.ripoffreport.com/reports/rooms-to-go/nationwide/rooms-to-go-extended-warranty-is-a-joke-and-a-waste-of-my-vauluable-time-houston-tx-nati-1315560. This needs to be resolved or we will be seaking any and all means neccessary to replace our covered product and get a refund for a useless service. If you would like to see more Rip-off Reports on this company/individual, search here: Advertisers above have met our Posted December 9, 2016 10:11 a.m. EST Updated December 9, 2016 … Copyright © 2020 Consumers Unified LLC. Later through the year I did two more claims and they didn’t protect my furniture. I am sorry for your frustration. No wonder Star Furniture dropped them for their furniture protection coverage! Their modern cabinets are so well regarded that they have been featured on the Houzz best of years. Look at the number of reviews, 78 with mine, and not one review is above one star! We value your privacy. Bottom feeding company. |, Don't let them get away with it!® Let the truth be known!™. We value your privacy. Who is ED Magedson - Founder, Ripoff Report. Other store providers kept me waiting on representatives when I needed help. Who's crazy enough to start this website? Original review: Nov. 20, 2020. Five months later, Cratin began to notice stains on the fabric. I never leave reviews but I don’t won’t what happened to me to happen to someone else. Well, fast forward a little over a year and the main piece of our sectional has stitching that is separating at the seams of the main cushion (a full length cushion that is sewn to the couch base mind you). Safer Choice fabric and rug cleaners: The protectors are machine washable, and they are designed to maximize the comfort and longevity of your mattress. Learn how to keep your furniture looking and feeling like new by reading Guardian’s extensive care tips resource center. Instead, you are paying for the application of some sort of additional stain-protection chemical applied to the fabric before the furniture is delivered. We take a look at whether maintenance plans are the answer. Sign up to receive our free weekly newsletter. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you’re looking for a more comprehensive insurance plan to cover accidents and illnesses in addition to preventative care, you may want to consider pet health … They take your money and then don’t cover a dime. Then if damage happens during normal usage, claim is denied because damage must happen during an accident. Again, many consumer advocacy groups argue that these plans are usually not worth what they cost consumers. 1. Now we are being told this is a "Non-Parel Warranty" and we are not told what this means, only that someone will get back with us. Woodworking plans here, which has been certified by the Furniture Builder for sustainable use of wood, is a collection of artisans specializing in creating rooms to go protection plan and furnishings for the home. They denied the claim because it's not considered an "accident." Rooms To Go offers a one-year limited warranty on most of the products we sell. Do not buy this goof proof protection!!!! All rights reserved. BBB NEXT MOVE! ... Protection plans: Protect your indoor and/or outdoor furniture with a protection plan … Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ 2-3 days later Guardian denies my claim. An extended protection plan should not be confused with a manufacturer warranty. Complied with all their ridiculous requests and they wrote back, "Please understand that this is a final determination and your claim cannot be changed or altered. Due to this claim being denied, I will never WASTE my money on the insurance, nor purchase at Bob’s again. Paid $70 for warranty protection on bed frame that includes breakage. Leaves in less than 3 minutes. I have never needed to use it, until now, what a waste of money. If I could give them negative stars, I would. They finally responded 14 days later to inform that the damage is not covered because it didn't occur in an accident. This is a horrible company. Despite this confusion, the primary question we have — is Banfield wellness care worth it? Some protection plans also partially repay customers who don’t use the plan or allow customers to transfer coverage to a new owner if they sell an appliance covered under a protection plan. All Rights Reserved. They are just banking on volume of business vs. volume of complaints. they said ive exceeded the warranty for them to repair the rips. Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Not what he said in person. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. They deny claims that are valid! Springs sharply sticking us you know where. This company has 566 complaints in the last 3 years. Guardian Protection Products provide furniture protection that covers fabric, leather, wood, mattresses, and more. Hiding negative complaints is only a Band-Aid. Guardian sends another tech, from another company in November 2020. IT IS A TOTAL SCAM!!! Their lineup includes products for fabric, leather and wood. It has only been one day. I have purchased several items from Bob's Furniture and always purchase the insurance. All business will get complaints. If I had been paying for extended plans on all of my gear in that same time period, I'd have paid out far more than that so it was well worth it not to pay for an extended protection plan. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Their modern cabinets are so well regarded that they have been featured on the Houzz best of years. Why Ripoff Report will not release author information! He says springs are broken and not good craftsmanship. Get buying tips about Furniture Stores delivered to your inbox. Rooms To Go attempte… Unsubscribe easily. Consumers with or without a Guardian protection plan can enjoy the cleaning power of Guardian’s care products. We call RTG and we are told to contact the warranty company. The protection covers many of the most common trip interruptions, which we detail below. Don't let them talk you into it!!! After reading other complaints, sounds so familiar???? This is stitching coming apart at seams". I have reached out to Consumer Affairs to advise them of the error. Sometimes, fabric-protection plans do not involve paying for insurance. Rooms To Go sells furniture through its website and brick-and-mortar retail stores. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I wish I had read the reviews prior to handing them over my money. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. That should have been my first clue. If it's worth it and if Rooms to Go is so insistent that 95% of their merchandise sold must have it, then they should just apply it at adjust the price. Shipping can be one of the biggest negatives of home furniture stores, and based of the policies in place they are trying to be competitive in this area. "That's a manufacturer's defect, not covered." Call today to learn more! I'm on my 4th DSLR since 2000, and I've only ever paid for an out of warranty repair once - cost me about $200 for a failed board on my 30D. Talk about a waste of money, false advertising of a product and service and overall headache. This company is not yet accredited. Enjoy reading our tips and recommendations. • Your ability to cover unforeseen expenses Cratin ordered a micro-fiber living room set from Rooms To Go after being taken by an all-encompassing warranty. Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go will send a representative to attempt to clean the stained area and re-apply the ForceField® Leather Protectant to any cleaned area at no charge .