I have shared my story with every other homeowner as they are building their house (and have posted it on our housing development web page). Hi - I just e-mailed you with the requested information. Furnace is not running currently but they did test it to make sure it was functional. this is located at top on right side. Navien 240a……error 43, how do I solve this ? How to Fix: Confirm properly grounded electrical cord. As the winter settled in, we started using a lot of gas around the house (i.e., oven, fireplace, gas dryer, floor heat, etc. Hello, I've had my Navien CH-240 ASME for about 4 years and have been sporadically getting E002 ("Low pressure on heating side" per manual) and E011 ("High pressure on heating side") errors, on same day. [–]navien_tankless 0 points1 point2 points 1 year ago (1 child). Some problems can be solved with simply resetting the water heater unit (press the Reset button on the front panel) but other require more work. Hi - I have a relatively new (month or two) Navien NPE-240A. Just want to say thank you to the Navien rep for the responses here. I've got the failure twice in 3 days. In fact, Navien has the largest market share of condensing gas water heaters in North America. It’s 3 am and I give up. The best way to fix this is simply by unplugging the unit, waiting a little while and then connecting it again.Jul 21, 2019 6. [–]SubParMarioBro 0 points1 point2 points 1 year ago (0 children). It was generally agreed that the long run of the vent pipe and failure to slope the pipe the designated amount (1/4" per foot) is the major contributing factor in the system failures during cold weather. I have a NPE-240a, an error code e736 is on, what do I do? So I would bend them so they line up again and clean them with sand paper. Have a different tankless water heater brand that needs troubleshooting? Every 1-2 months unit will not fire error code 003. For warranty service, always contact Technical Support first. I'm nervous that this is going to become a regular occurrence. Often it gets installed to close to the unit and you get all sorts of funny pressure/ignition related problems. We can also go through troubleshooting and diagnostics at that time to determine what, if anything, is wrong with the unit. We are getting the error code E438 . Seems the Dual Venturi gas/air mixer is often the culprit as its motor fails not allowing the heater to get to stage 2. Thanks. But I suspect liability issues lie at the root of their reasoning. they ran a new gas line for a new stove in the back of my house and where toehold kitchen was moved the gas line for a future fire place. While this is happening, you can press the INFO button and press + and – to scroll through GPM and inlet/outlet water temps. Once they download it, they can call 800-519-8794 option 2 and inform the technician that they have the Visual Support App. The failure can be caused by a problem inside the water heater or due to an external cause. Every time = Error Code 026. We use cookies to ensure that we give you the best experience on our website. 8' is the minimum I prefer 10'. HI, I have a Navien NR210A that has stopped working with error code 10E and 027 under it. Maybe the error is just one of those computer things that just happens, which sucks, but as long as the reset button works it's okay. The unit regularly gives us a E003 code and we are typically in a rush to have a shower so unplug the unit and then reset and it works but it is a major pain to keep going to the basement to reset it. View online or download Navien NR-180 Installation Manual Follow us in this article to find out if there is any solution to them! In fact, some of their pre-2011 models suffered from some unfortunate issues .Some were even recalled .. Fortunately, Navien stepped up and issues have become less frequent. Plumbers of Reddit what do you collect? Get an ad-free experience with special benefits, and directly support Reddit. Yep I have a gas pressure regulator immediately before the meter, if that's the regulator you're referring to. Any help would be awesome. Yes it is. Do you mind sharing how expensive was the installation? Not sure who makes this tool or how old it is but I love it. When I had my regulator outside replaced, as well as my meter upgraded to a larger BTU unit, the gas co also said pressure was good. accountability) are not the right folks to ask regarding the cost of your job, what you already paid, a bid or quote, etc. These are gas appliances. Mostly because I was told, ‘Call when it happens.’ I did call a few times and read off the error code (was told to power off/on and did it – which is certainly not a resolution), another time Tech had me open the unit and read off an internal LED panel code (was then told to power off/on – again, not a resolution), another time was directed to change a few ‘dip’ switches… and finally, power the unit off and on (if this sound repetitious — it is!). Is it normal for the unit to run by its self when not calling for hot water ?? PICS PICS PICS, When asking questions please post pictures of the problem fixtures and piping, this can help enormously when it comes to diagnostics. Young homeowners in over our heads with water heater sediment. Navien Tech Support suggested multiple causes: ‘insufficient gas supply’ (either not enough propane in supply tank or inadequate gas supply from the gas regulator), ‘water pressure insufficient’ to ‘inadequate air intake supply’. Will replacing the circulation pump fix the problem and if so where can I get it from and how much does it cost? About Navien. I’ve only heard about error code 026 one other time (Navien has no information about it online or in their manuals as far as I know). Electric cord is grounded.Temp set @ 117°. The focus of the company today is condensing technology. It is repeatedly breaking down and the cost is out of our pocket. You may be guided through the fault finding sequence or steps, for rectifying your boiler with this fault code. Could be a regulator going bad if you have one. Interesting it just got real cold where I am. There is no error code. I have navien 240 it’s 2:25am. We are considering changing back to central heat and water heater. Our tech will provide him with a code to put into the app so that we can view your installation from his phone (like Skype) and we can go through the installation and check for common installation mistakes. [–]Plumber4Life84 0 points1 point2 points 1 year ago (1 child). Thanks! The flow sensor seems to be the culprit for a lot of issues on this model but again, it should have thrown an error code. From here you can select an error code to see its cause. Full port ball valve? Unplugging and plugging it back in got it working again and cleared the code. We have had to reset it 6 times in September and the first half of October. at the end of the day it is from an anonymous stranger over the internet. I have cleaned the air filter and and the plug in the bottom. If it is the gas supply Rinnai is not the answer. Has anyone had and fixed this problem. the one with one yellow circular sticker. [–]uoficowboy[S] 0 points1 point2 points 1 year ago (4 children). There's no need to fret when your Navien Tankless Water Heater is acting a little odd. anyone know about this code? Luckily my mom recently had the exact same unit installed in her house. It sounds like something is going wrong with it. I would just wait and see what your heater does and go from there. For you safety and the health of your equipment, Call or Contact Hot Water Now! I am awaiting the catastrophic failure of the heater and will replace it with a Rinnai. 2. Replaced Flame Rod Assembly every year for the last 3 yrs. Mohr Heating & Cooling LLC We are a participant in the Amazon Services LLC Associates Program, an affiliate … Any advice? It’s leaked water all over our floor, left us without heat and hot water for days. [–]mawells787 0 points1 point2 points 1 year ago (2 children). I found pictures of a new one here. [–]Chose_a_usersname 0 points1 point2 points 1 year ago (1 child). No Spam/Meme post, No spam on our sub, only questions, photos, and original content. I’ll call plumber in morning. But I'm going to be replacing my water heater soon. Didn't require the major gas line surgery mine required - but still. About a year ago the unit shut off the water. We recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Tech support's suggestion of turning it off for 30 seconds or more did not work, shockingly (cough). I did end up finding that it seemed to have more issues when it was cold outside. That did not fix it. error code 021 following a power outage and restoration. The only thing that I can think of is that about a week and a half ago I had a new ng furnace installed - and I know they worked on my gas lines for that install. We had ours for 2.5 years. [–]Chose_a_usersname 0 points1 point2 points 1 year ago (5 children). Any sealing/gaskets that I need to worry about? I suspect testing that is best left to the professionals though? Re: Navien support will only talk to technician. Regret buying this NAVEIN UNIT. How to Fix: Inspect and clean the intake air filter. I have until May before my year of labor coverage ends so I'll see how it is until then and if it persists will try to have those parts replaced as well. Good luck, Been hung up on by the call center 6 times now. Regarding Pro flair: Message the mods with an imgur link showing your plumber license, along with a scrap of paper with your username on it, to prove that you are a plumber. Your licensed plumber or contractor can download the “VisualSupport-RemoteCall” App in Google Play or Apple store. Navien – Error Code E003 Noritz – Error Code 11 The ignition failure on tankless water heaters can occur to any brand and model, no matter how advanced or not is. Restarted it 10 times and no luck. I had this happen to me shortly after our Navien NCB-240E was installed. 5. I just want to have an idea, so that I'm ready for the prices the plumber will quote me. Any recommendations how to fix? Thanks all! just had code 003E on Navien tankless and code 02.00 it ended up being the pressure switch for air. Thank you for your patience and understanding! Was furnace installed on the same line? It sure looks funky in there - lots of little spikes or something? Does that look OK to you? I've been contemplating getting a tankless. Will result in a ban. Navien tankless water heaters work in a way in which you would spend less money to enjoy adequate hot water supply. I am unable to find this error code listed anywhere in the literature. Save the cost of a service call by doing the work yourself! [–]THofTheShire 0 points1 point2 points 1 year ago (1 child). Our tech support is available Mon-Fri from 8am – 9pm EST and Sat-Sun from 8am – 8pm EST. I posted pictures of the flame sensor here. Found this gem. Would love to fix issue on my own…. Installing both seems to have gotten the water heater running reliably. I have the same model that's about 6 months old. I unplugged the unit for a minute and when I plugged it back in you could hear it open up internally. Common Navien Tankless Water Heater Problems. A contractor friend talked to them on my behalf since I'm not qualified (cough) to talk with them. We had a Navien NPE-240S (nat gas) tankless water heater installed about one year ago and continue to smell unburned gas in our backyard coming from the exhaust vent of this unit. I think they said with the broken regulator it was wide open at 12 inches, but after he replaced he set it to 7, where it normally should be. Error code e016 have tried everything suggested no changes:/ please help, I found the code and the “fix” but it’s not working:/ any ideas? I've had everything checked out by a certified navien tech a couple months ago because i was getting a backfire issue and they found nothing wrong other than my main gas regulator went bad. A note to plumbers. If all is good there. Honestly the bend looks pretty similar, don't you think? Unit has gone into error 026 while I shaving (no other fixtures using ANY water and no other appliances using gas)! They look like they don't have a good connection. Hi - I have a relatively new (month or two) Navien NPE-240A. any answers ? In the last week I've twice had it give no hot water. I inspected the unit and it said "E003" which means "ignition failure". This includes ANY youtube videos due to people monetizing videos Probably the unit more than likely. The unit regularly gives us a E003 code and we are typically in a rush to have a shower so unplug the unit and then reset and it works but it is a major pain to keep going to the basement to reset it. I called Navien and the rep there told me that I wasn't unplugging it for long enough, and that possibly the reason it came back was that I need to leave it unplugged for at least 30 seconds (which sounds like BS to me). It's been I think 4 weeks or so now since those new parts were installed and there have been zero issues. Where everything is just as expensive. It has happened again twice in the last two weeks. We have had our navien ncb 240 e for almost two years .on top the cost of installation we have had to have repair men out 5 times at least . So this is an old post. Checked wiring - couldn't find anything loose. Linking to sites purely for SEO or spam reasons. Navien is renowned for producing high-quality water heaters worldwide. Common Issues Of Navien Tankless Heater. Redoing the plumbing. If I recall correctly, their issue was electrical because their home was susceptible to power flickers and short outages from time to time. I'm a bad person to ask. >> Warranty Terms. Most times that will start the water, no code shows. Home » Troubleshooting » Navien Tankless Error Codes Troubleshooting. Unit worked fine yesterday, had a power outage and today it’s error code 038. That’s a tough one if there’s no error code showing. I had a similar problem. Part of me feels like it's a flawed design though. Anybody have any ideas as to what could be wrong? Navien unable to keep up with volume to heat. How to Fix: Call technical support (800-519-8794). Any reason for this be happening? my customer has a navienNCB 240 (NG) unit has been running since 2017 and has had no issues .in the last couple of days it has been coming up with error code E109 – air intake filter cleaned – system reset – system runs for a few hours then sure down error code E109 displayed . I have recently installed a NCB-240e, and I am getting and error code of e784. Inspect and clean the filter in cold water inlet. Error 001 keeps coming and hot water not working. We have a Navien-180A that was installed in May. That also included the plumber running recirculation lines. Remembered i recently changed out tub/shower fixtures. Also is your gas meter the right size for the added BTUs? Advice warning, Please take all advice with a grain of salt and be willing to do your own research. The unit will re-fire once we press the power button on the remote. I would not recommend Navien at all. hot water works intermittently .i shut boiler off than on n p21.8 shows up .a second later 591 than u-21 finally 2011. nothing w a e in front of it.possible its the 3 way motorized valve. You shouldn't hold anyone's opinion as fact unless it is a REAL plumbing professional that has seen it first hand. Since I’ve had it for a year and a half every so often no hot water will come out of the Faucets until I go outside to the heater and push the reset button and then it comes back on. To do this we had to measure pressure on valve. reset system and it runs for 12 hrs and error code E109 showed up again. How do you check the flame sensor? What does having 8-10' do for you? How to Fix: Confirm all water supply and return lines are open. What is the reason.? Would you please email your unit serial number and contact info to [marketing@navien.com](mailto:marketing@navien.com) so that we may look further into this issue? I tried cleaning with a new dollar bill (read that that is less likely to damage sensor). We tried resetting it after we plugged it in but no luck. So if valve open too much, demand is higher. Once we receive and verify that photo, we will grant you pro flair. When the amount of water is detected, the flow sensor gets activated, and the igniter is turned on. I have the same issue with 210A. My Navien Model: NPE-240A is throwing a E.594 Code! use the following search parameters to narrow your results: The society which scorns excellence in plumbing as a humble activity and tolerates shoddiness in philosophy because it is an exalted activity will have neither good plumbing nor good philosophy: neither its pipes nor its theories will hold water. Navien tankless water heater #CR-240A Unit is tripping out on E003 however we no remote control manual. Worst would be a bad board but also the least likely. [–]uoficowboy[S] 0 points1 point2 points 1 year ago (1 child). I got an ignition failure one time after a couple months. He also mentioned that sometimes these things just work themselves out (which again kinda sounds like BS to me). And it’s too cool. The people working in your local big box store are often too cautious to say "I don't know", so they may give you bad advice. © 2021 reddit inc. All rights reserved. Never find debris in the air intake filter. Then it didn't happen again until this week. I’m having a temperature fluctuation while taking a shower. Our unit was unplugged for two months while we were away and as far as we know nothing was changed except for the unit being unplugged. Just follow these simple instructions and fix your boiler on your own! Navien Tankless Error Codes Troubleshooting, Titan Electric Tankless Water Heater In-Depth Review For 2021, Ariston Water Heater GL 4 In Depth Review For 2021, Best Mixing Valve: Important Piece Of Plumbing, Noritz Tankless Error Code Troubleshooting, Rinnai Tankless Error Code Troubleshooting, Rheem Tankless Error Code Troubleshooting. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. We have a Navien-180A that was installed in May. Regarding Pro flair: Message all the mods with an imgur link showing your plumber license, along with a scrap of paper with your username on it, to prove that you are a plumber. Navien Resale Policy – Consumer purchases through the internet or other e-commerce channels shall void Navien’s warranty. Hello. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. The LP180s and the 240 models. I have a navien 240a. Like any other water heater, sometimes you may experience a problem with your Navien tankless water heater. Hi Jennifer! My hot water tank is reading E026 can you tell me what’s the problem, When it does ‘‘this the water goes cold and I have to keep going to push the reset button. [–]Chose_a_usersname 0 points1 point2 points 1 year ago (3 children), Just be careful and work slowly. All potential ’causes’ were dispelled… LP tank is never less than half full, water supply/pressure consistently adequate and stable, air intake is provided in a 1,200 plus cubic foot externally vented storage area… and using manometer (spelling?) Nothing ovious, full gas, full pressure, grounded, screen clean. No water would come out of the hot faucet and there were no error codes flashing. Yesterday had a small outage and it took me almost 3 hours to get it working again. But I don't know how to tell and the meter has about 20 coats of paint on it so the writing isn't very easy to read. Navien Fault Codes. Wow, I’m sorry for your experience. Inspect and clean intake air filter. A complete list of error codes for your Navien boiler. I am getting E038 code which apparently is to do with the circulation pump. New gas line was run - it is 1 1/4" black steel and is about a 30 foot run. I inspected the unit and it said "E003" which means "ignition failure". Navien will not help the consumer. Is the problem in the mechanics of … Chemicals, We do not find chemical drain cleaners conducive to good upkeep on most plumbing systems, we do not encourage their use at all; in fact, we may make fun of you for wasting your money buying them and possibly risking your well being for using them. The topmost wire in the first picture is the flame sensor. Happens when washing dishes in the sink. Tel: (416) 964-9415 1-800-268-7070 Email: info@carsondunlop.com.The firm provides professional HOME INSPECTION SERVICES and also extensive HOME INSPECTION EDUCATION and home inspection-related PUBLICATIONS.Alan Carson is a past president of ASHI, the American … Often, you can complete simple fixes on your own with a few tools but for some more complex problems, you’ll need to contact a professional plumber who is familiar with Navien models or go straight to the manufacturer for support. i have a navien nr-240a (ng) it is flashing a code of 038E and then 12.00 on the remote it is flashing 38 E then a 012 at the bottom, I have an issur with error code E302 low water pressure. Navien’s tankless water heaters are some of the best on the market today, but they did have a rocky start. Navien, Inc. 20 Goodyear lrvine, CA 92618 TEL 1-800-519-8794 FAX +949-420-0430 www.navien.com Getting Service If your boiler requires service, you have several options for getting service: Contact Technical Support at 1-800-519-8794 or on the website: www.navien.com. How to Fix: Turn off the water heater for 30 minutes and restart. Solution: Don’t open hot water valve to much. Condensing Combi Boiler User’s Information Manual - Navien. We need to be able to confirm the problem and resolution with a trained professional in order to resolve issues in the field. We have looked through the web site and gone through the manual for the tank itself but can't seem to find any information on the remote itself.

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