I hope this can be resolved without going into any other matters. Never have I ever been treated this way inside a store. Menards sold me a defective product, now repaired, for the same price that I could have paid for a new working lawn mower! Steer clear and go to Home Depot. You lost My business and the Church's. Derrick H., Plumbing assistant manager, must not have been a favorite of management because he was fired. You can't expect quality customer service from unhappy employees. To boot, the original 4/4 order shows we picked it up. Never will we purchase anything from Menard's again due to their horrible customer service.. As an independent contractor seeing as Menards wants to indoctrinate employees with Republican propaganda disguised as a "civics" course, I will no longer patronize your company. I called the company that made the mower, they said to take it back to the the store for a return or an exchange. If I wanted to buy factory seconds, that is what I would have been looking for in the first place. I have worked there over 7 years and have seen a lot of good people come and go. Well....That's not me! Guess public humiliation with verification gets them to fulfill their offers. Very rude never return phone calls. I called the store to see if they offered a price adjustment if I purchased them today. They do not care about their customers at all! Store management is clueless on how to treat TM's and how to communicate and or boost morale. Rather than trying to call Menard Inc. we recommend you tell us what issue you are having and then possibly contact them via email or web. for 20 minutes I finally told him I would figure out what I wanted and will call back. They need a little more training in this area I do believe!!!! I also agree, bought a yard barn for me to build. The vanity was there, but not the top. Well you can't blame the stores, They know you can't complain because corporate is unreachable so it gives them the right to treat customers as they see fit. Did you really try to be a good employee or one that wants a paycheck at the end of the week? Also parts were missing, and they again were rude, saying it was our fault somehow that it had not been ordered. Now I worked at Kmart for a period and yes you are trained to walk up and ask customers if they need help, But not follow them isle to isle. 2 reviews of Menards "It's Menards.....I know a hardware store....this location is huge. I really though Menards was above that kind of stuff. The worst customer services ever!!!! worst customer service ever....everrrryyyyy interaction with an employee/manager. ... take my business to other hardware stores and leave menards any business who treats their employees like they are not human with feelings disgusts me and I will not spend my money or support them. We have the filthiest bathrooms because we have some of the worst, low life scum for customers. Did you show up on time? Seems like normally the 11% sale rolls around every 2- 3 months. I left out. Most times you treat people with respect, it will be returned .I have found in life, you do not always get your way, grow up. I used to like menards until I was employed by them and saw what jokes they are! I HAVE A SMALL BUISINESS & IN MENARDS BUYING ONCE OR TWICE A WEEK. We have spent thousands of dollars at Mendards and would have spent more since we invest in properties and frequently update homes. I bought a hose reel and it doesn't work after only 5 months of use. After doing research, I am so sorry I have been a loyal customer to Menard's. Menards told me "yes, you can get a price adjustment, just bring in the receipt." Couldn't find them so I asked sales person, all he said was "plumbing" and walked away. Worst customer service we have ever ever encountered. This is corporate classified only!! Menards has let there guard down with inferior client privacy equipment I have recently been contacted by a person from Front Line Assets claiming I owe $3000 dollars , his credibility easily detected , our bill has been paid in full for months . I purchased over $2000.00 of the Ultra deck composite material. Another 4 weeks pass. Corporations don’t succeed with lame employees – only those that want to move up the ladder! Owning multiple rental units, I think Menard's could well become my new go-to store if they can just keep clerks like Michelle on the job! I also asked the Cashier and guard did they hear what that man said to me. They stole $42.00 from me. The general manager has told him that they won't work with his school schedule and said that Menards doesn't encourage employees to go to school...WHAT A GREAT COMPANY....NOT!!!! They are the worst customer service I have ever delt with. So I can see why they would say that. There is a Home Depot right across the street. How Do I Give Feedback About My Experience to Menard? We have guest service representatives here to answer your questions and assist you with your order. This goes for Mercedes in building Material and the manager of the Spencer plumbing department... he is one lazy and rude individual. You can not complain to corporate either...you get ignored.STAY AWAY FROM MENARDS THEY ARE A CRAPPY CORPORATION.Dan Stewart. Advertisement fraud all the time on items at Menard's ADVERTING ITEMS THEY DO NOT HAVE, ADVERTISING THESE ITEMS IN STOCK AT THE STORE YOU ARE GOING TO. After he had finished he disappeared and I had to wait longer. This morning I contacted the Menards in Homer Glen, Illinois to see what the best price I could get on four (4) kyaks. I had spoken to the store manager in Massillon who indicated that the distribution center was refusing to respond to his calls. But still I would have to hear from contractors themselves. We don't know a phone number for Menard Inc., but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. Rebates Please direct your questions regarding our rebates or the status for your rebate check to our partner, Rebate International, by tapping here . Here's John, following us up the side isle on the complete other side of the store radioing in where me and my friend where walking to. In short, the two companies are not related. There policy caused me undue stress, as of this comment I have not stepped foot back in Menard's, not sure if I will. Where is the sign for the policy as you enter the yard (there is none).The next Tuesday I was at the Menards in Cambridge MN pulling supplies and as I exited, the gate security didn't even ask me. Menards in west lafayette indiana is short staffed and full of pissed off punk kids who destroy returned items. im still getting ******@***.com*p... Hi, purchased a shelving unit through Menards. Lowes and Home Depot are just as close. I've been watching them all summer and they haven't been sold. Don't ever shop at the Moline IL store....EVER! 12:00 AM - 11:59 PM. That is a lot of money to take away from a family man before the Holidays and a lot of money that will no doubt make their bonus checks bigger!! Beware of their contractors that deliver. I guess delivery was a marketing ploy and our honeymoon is over? You stole/concealed merchandise from customers, got caught, now fired, yet you want to write on this site crying, claiming injustice all because you can no longer collect a free check for $14,000! You can refund me the full amount of $510 or loose me as a customer. Sounds like you're a coward. Lousy customer service. I still don't need help thanks. We were wondering if a little social media coverage of the store canning a disabled American Veteran during the Holidays wouldn't put things into perspective for the management. Your reply implies you are a manager for Menard's. I have the requirements but can't get hired why is that companies should be a equal opurtunity workplace. They will take it back but will only give a store credit. I guess that I will be saving big money after all. Is everyone getting a clear picture of a $3500.00 purchase plus tax and delivery After reading comments I am not hopeful of support but do know Mennards is the big loser since we are building a new home this year. Would not refund cash as Menards has 7 day policy to ensure check clears. Now you can understand my excitement however it soon came to be the worst experience of my life. And P.S., we're not responsible if you break your lawn mower because you put oil in the gas tank or forgot to put spark plugs in it. Judging by the post above, I can see why you didn't get hired... and it was not because you are old. 2 weeks later I'm still waiting for the correct parts to be delivered. So now a second vanity top is ordered. Told they must not have gotten the rebate form. I thought that meant it was okay to come in.Why do I have to check in? There is one manager there who is great but when he is not in the store it is terrible. They said the top would be in the 17th. Couldn't shut water valve off with bare hands so he left. I was informed that it was a special order item and that there is a 25% restock fee for returning those items. I live in the land of Menards (Eau Claire, WI) and no one who works there or knows anyone who works there has one good thing to say about the company. I understand that a 20,000 dollar order isn't going to effect your profit margins. In March 2012 an the Human Resouce dept.said they would look at the applacations an I should call back in a week which I did an they said that all the Departments would go thur them an they would call me if there was a opening an I called every week there to see if there was a job an they said not yet they would so I stop by one time an ask for that department HR. WHEN YOU DON'T HAVE CUSTOMER SERVICE YOU HAVE NOTHING!!!!! She continued to say lets talk to the contractor. Please keep sharing your experiences so we can continue to improve this free resource. 2/8/2021 - 2/22/2021. I am so disgusted I do not even know what to do...especially since you cant actually speak to anyone at the corporate office! I all ready tried to talk to a manager at the store and all I got was a head cashier to discuss their return policy didn't get any where. omg im sure glad i checked the complaint service.I have problems trying to buy a pellet stove went there on sunday they printed the ones i was interrested in called on tuesday to make sure it was still there payed 50.00 dollars to have someone to pick it up.oooppps had wrong price tag,store didnt have it in stock,store doesnt sell displays .called today talked to jasin assistance store manager yes it was there.dont think im going back.they have very rude employes at the kankakee/bradley store in illinois especially ken and bee, antioch managers dont respect any one who works there, Menards store in Antioch Illinois manager named Bogena dont respect her employees at all dont give them there brakes on time or even a lunch when scheduled 8 hours or more plus dont pay them for staying after hours on doing returns you dont yell in front of your customers at your employees how disrespectful is that you guys need to know whats going on in your stores Bogena needs a attitude adjustment and dont yell at your employees in front of customers treat people how you want to be treated Bogena you very RUDE. Love Menards but leaving Manchester Mo.store at 3pm on 2/14/15 to have a female African American employee at the exit with a gallon jug with the large letters read "NO JUSTICE, NO PEACE'' and others words on it and shaking at people to get them to see it blows me away. They chose the later. The Hudson area is great..... and small...maybe that's the secret. Be nice! Had to ask for a refund when new circumstances required a move and I could no longer use materials within their 90 day return period. How do you know the employees don't get their breaks? & its 45 mins away to go to the service center from where I live!!!!!!!!!!!!!!!!!!!! I didn't get the sale price! The next best way to talk to their customer support team, according to other Menard Inc. customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Yes, I can blame the tile guy for chipping one too many of the original order of seven boxes, but the last month plus is all on you. I tried to follow up on a rebate refund worth almost $20 that I had not received. Are you guilty free? I have filed a complaint with the better business bureau, anonymousI have been to a few Menards in a in Iowa, Minnesota, and Wisconsin but I have never received customer service as poor and disrespectful as in Spencer Iowa. We had no previous exchange or disagreement about anything. I WILL BE REXAMINING MY RELATIONSHIP WITH LOWES AND HOME DEPOT / THEY SUFFERED THE SAME BUSINESS CULTURE A FEW YEARS AGO - UNTIL THEY SUFFERED LOSSES AND THE CEO'S WERE FIREDHOME DEPOT'S CEO NOW TAKES THESE ISSUES SERIOUSLY AND EVEN REACHES OUT TO CUSTOMERS ( BIG TURN AROUND)BATTLE CREEK, MI STORE IS GOING DOWN HILL (SNOTTY MANAGEMENT) THEY DON'T CARE IF YOU ARE A GOOD CUSTOMER $ OR NOT (WORKERS ARE STILL GREAT) MANAGEMENT IS THE PROBLEMJUST NEED TO TAKE YOUR BUSINESS ELSEWHERE. I had prepaid for them over the phone. So after a lot of run around with the store, they said it would take 1 month to get the correct surround, as we already put the tub in. Some used tools of brands you don't even sell here? Horrible Customer Service. Put my stuff down and went down the street to competition. The vanity top was ordered the wrong size by the store associate. SHAME ON THE BIG WIGS AT MENARDS!!!!! I asked for the cameras to be checked and was given no response to that. What kind of company is this, my goodness, the money stores don’t rip you off this bad.

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